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Overview 

Beginning January 1, 2018, the Paid Family Leave (PFL) program will provide eligible employees who work in New York with job-protected, paid time off to bond with a newly born, adopted or fostered child, care for a family member with a serious health condition, and assist loved ones when a family member is called to active military service abroad.

The PFL program provides for the arbitration of any paid family leave claim that is denied or disputed.

NAM (National Arbitration and Mediation) has been selected as the administrator of arbitration services for PFL claim-related disputes. This website and the forms and information contained herein ONLY pertain to disputed claims. An applicant (which most often will be an employee) may request an arbitration once they have:

  1. submitted a request for Paid Family Leave AND
  2. received a Denial Letter rejecting payment for the requested Paid Family Leave.

A brief overview of the arbitration process is set forth in the timeline below.